Whether you are in business selling a product or offering any form of service to people, then customer satisfaction should be one of your top priorities. If you can master the skill of satisfying your customers, then you would be able to retain old ones and always have new ones. Customers are the best advertisers of a product or service, mainly through word of mouth. That is why you must do your best to satsify them. Below are ways to maximize customer satisfaction.
1. Let the customer know what you can offer.
In simple ways and language, let your customer know what you offer and what you don't. For example, customers may not know that a dry cleaner also offer ironing services because the dry cleaner didn't tell them. For customers who want to dry clean and iron, they may not come to you because they won't feel satisfied.
Again, if customers discover later that you offer a service that they were not aware of, and which they needed, they would feel disappointed. A simple flyer, brochure or sign board may be all that is needed for you to let your customers know what you offer to increase customer satisfaction.
2. Genuine attitude.
Whether you are communicating physically with a customer or corresponding through mail, fax or phone; you should be able to impress on your customer a genuine attitude. For customers to be satisfied, they must have the impression that you want the best for them, and not just to collect their money. When customers know this, they will keep coming back to you.
3. Give your customer top priority.
Without your customers, you won't be in business or service, so you must give them top priority. For customers to be satisfied with your services, you must attend to them first before doing any other thing. Customers hate to queue, but believe me, they will remain on that queue if they know they are being given top priority instead of being abandoned.
But if customers feel they are not being taken serious, they may leave and may never come back. Worst of all, they spread the word around if not treated well. Customer satisfaction means that customers should be put before any other thing.
4. Equal treatment.
Customer satisfaction is that feeling you put in customers that will make them continue to come back. Customers hate partiality and being biased. Whether in prices of products or in rendering services, customers value being treated in the same way. Customers hate it when a fellow buyer or client is treated far better than them. If customers know your integrity of equal and fair treatment, you may retain them for life.
Customer satisfaction goes a long way in determining the success or the failure of your business. So whenever you see a customer again, do whatever it takes in satisfying that customer. That is always what makes them come again and again. If you enjoyed this article, please share it. Thanks.
1. Let the customer know what you can offer.
In simple ways and language, let your customer know what you offer and what you don't. For example, customers may not know that a dry cleaner also offer ironing services because the dry cleaner didn't tell them. For customers who want to dry clean and iron, they may not come to you because they won't feel satisfied.
Again, if customers discover later that you offer a service that they were not aware of, and which they needed, they would feel disappointed. A simple flyer, brochure or sign board may be all that is needed for you to let your customers know what you offer to increase customer satisfaction.
2. Genuine attitude.
Whether you are communicating physically with a customer or corresponding through mail, fax or phone; you should be able to impress on your customer a genuine attitude. For customers to be satisfied, they must have the impression that you want the best for them, and not just to collect their money. When customers know this, they will keep coming back to you.
3. Give your customer top priority.
Without your customers, you won't be in business or service, so you must give them top priority. For customers to be satisfied with your services, you must attend to them first before doing any other thing. Customers hate to queue, but believe me, they will remain on that queue if they know they are being given top priority instead of being abandoned.
But if customers feel they are not being taken serious, they may leave and may never come back. Worst of all, they spread the word around if not treated well. Customer satisfaction means that customers should be put before any other thing.
4. Equal treatment.
Customer satisfaction is that feeling you put in customers that will make them continue to come back. Customers hate partiality and being biased. Whether in prices of products or in rendering services, customers value being treated in the same way. Customers hate it when a fellow buyer or client is treated far better than them. If customers know your integrity of equal and fair treatment, you may retain them for life.
Customer satisfaction goes a long way in determining the success or the failure of your business. So whenever you see a customer again, do whatever it takes in satisfying that customer. That is always what makes them come again and again. If you enjoyed this article, please share it. Thanks.
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